As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
This website is operated by Penny & Dexter. Throughout the site, the terms “we,” “us,” and “our” refer to Penny & Dexter. Penny & Dexter offers this website, including all information, tools, products, and services available through the site, to you conditioned upon your acceptance of these Terms and Conditions.
By visiting our website or purchasing from us, you agree to be bound by these Terms and Conditions, as well as any additional policies referenced here or available by hyperlink. If you do not agree to these terms, you should not access the website or use our services.
By using this website, you represent that you are at least the age of majority in your state of residence or that you have permission from a parent or legal guardian.
You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes. You may not introduce malicious code, attempt to interfere with the website’s security or operation, scrape the website without authorization, or violate the rights of Penny & Dexter or any third party.
We make reasonable efforts to display product descriptions, images, colors, features, specifications, and prices accurately. However, colors and appearance may vary depending on your device, and minor product details may change as products are improved. We do not guarantee that every description, image, price, or other item of content will be completely error-free.
Products are subject to availability. We reserve the right to limit quantities, discontinue products, correct errors, and update product information without notice.
By placing an order, you confirm that the billing, shipping, payment, and contact information you provide is accurate and complete. Submission of an order does not guarantee acceptance. We may refuse, limit, or cancel an order for reasons including suspected fraud, pricing or inventory errors, product unavailability, payment issues, shipping restrictions, or misuse of promotions.
Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges, if any, will be shown at checkout. You authorize us and our payment-service providers to charge your selected payment method for the total shown at checkout.
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
Cancellation or modification requests must be sent to customersupport@pennyanddexter.com within 24 hours after the order is placed. We will make reasonable efforts to honor requests, but we cannot guarantee a cancellation or change once processing, fulfillment, or shipment has begun.
If an order has already been shipped, it must be handled under our Refund Policy.
Our processing and estimated delivery practices are described in our Shipping Policy. Delivery dates are estimates rather than guarantees. We are not responsible for delays caused by carriers, severe weather, incorrect addresses, access restrictions, government actions, or other events beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you discover an error.
Returns and refunds are governed by our Refund Policy. Customers must contact us and receive approval before sending a return. Items returned without authorization may not be accepted or refunded.
You are responsible for reading and following all product instructions, warnings, maintenance requirements, and safety guidance. Pet products should be used only as intended and with appropriate supervision.
Automatic litter boxes and other powered products must be assembled, placed, cleaned, maintained, and operated according to the manufacturer’s instructions. Ensure that the product is appropriate for your pet’s size, age, health, and behavior. Stop using a product if it is damaged, malfunctioning, or appears unsafe.
Penny & Dexter does not provide veterinary advice. Consult a qualified veterinarian regarding your pet’s health or whether a product is appropriate for a particular animal.
The website and its content—including text, branding, graphics, photographs, videos, designs, and arrangement—are owned by Penny & Dexter or used with permission and are protected by applicable intellectual-property laws. You may use the website only for personal, noncommercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.
Our website may use or link to third-party services, including payment processors, carriers, analytics providers, and social platforms. We are not responsible for third-party websites, content, privacy practices, availability, or actions. Your use of a third-party service may be subject to that provider’s separate terms and policies.
If you submit a review, photo, comment, suggestion, or other content, you grant Penny & Dexter a nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display that content for business and marketing purposes, subject to applicable law.
You may not submit unlawful, misleading, defamatory, infringing, abusive, or malicious content. We may moderate or remove submissions at our discretion.
To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, timely, or error-free. Nothing in these terms excludes warranties or consumer rights that cannot lawfully be excluded.
To the fullest extent permitted by law, Penny & Dexter and its owners, personnel, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, products, or services.
To the fullest extent permitted by law, our total liability relating to a product or order will not exceed the amount you paid for the product or order giving rise to the claim. These limitations do not apply where prohibited by law.
To the extent permitted by law, you agree to indemnify and hold Penny & Dexter harmless from third-party claims, damages, and reasonable expenses arising from your unlawful misuse of the website or products, your violation of these terms, or your infringement of another person’s rights.
These Terms and Conditions are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Nothing in this section limits any mandatory consumer protections available to you.
We may revise these Terms and Conditions by posting an updated version on this website. Changes become effective when posted, unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.
Questions about these Terms and Conditions may be sent to:
Penny & Dexter
Email: customersupport@pennyanddexter.com
Mailing address:1345 N Jefferson St Milwaukee, WI 53202 #135
We accept eligible return requests submitted within 30 days after confirmed delivery. To request a return, email customersupport@pennyanddexter.com with:
Do not send an item back before receiving return approval and instructions from us.
Unless the item arrived damaged, defective, or incorrect, returned products must be:
For health and sanitation reasons, a litter box or other hygiene-related pet product that has been used by an animal, exposed to waste or litter, or returned in an unsanitary condition is not eligible for a remorse return. This restriction does not limit remedies that may be available for a defective product under applicable law.
Penny & Dexter will provide a prepaid return label for approved returns within the United States. Customers should not purchase their own return postage unless we authorize it in writing, because independently purchased postage may not be reimbursed.
The prepaid label must be used by its stated expiration date. The customer is responsible for securely packing the item and delivering it to the specified carrier. We are not responsible for damage caused by inadequate return packaging.
Inspect your order promptly after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at customersupport@pennyanddexter.com. Include your order number and clear photos or video of the product, packaging, shipping label, and issue.
We will evaluate the claim and, when approved, provide an appropriate resolution such as replacement parts, a replacement product, a refund, or another remedy required by law. Keep the item and all packaging until we provide instructions.
The following generally cannot be returned:
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Original shipping charges, if any, are refundable only when required by law or when the return results from our error or an approved damaged, defective, or incorrect-item claim.
Banks and card issuers may require additional time to post the refund after we issue it.
If more than 10 business days have passed since we confirmed that a refund was issued, contact customersupport@pennyanddexter.com.
The fastest way to obtain a different item is to request a return and, after approval, place a separate order. For damaged, defective, or incorrect products, contact us before placing another order so we can determine the appropriate resolution.
Cancellation requests must be emailed to customersupport@pennyanddexter.com within 24 hours after ordering. We cannot guarantee cancellation after processing, fulfillment, or shipment has begun.
If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbors, building staff, and carrier notices, then contact the carrier and email us. We will review the circumstances and assist where reasonably possible. Eligibility for replacement or refund will depend on the carrier’s findings and applicable law.
Penny & Dexter
Email: customersupport@pennyanddexter.com
Return mailing address: Do not mail a return without approval. The approved return address will be supplied with your return instructions.
Business mailing address: 1345 N Jefferson St Milwaukee, WI 53202 #135
Penny & Dexter currently ships only to eligible addresses within the United States. We do not currently offer international shipping.
Some products or carriers may be unable to deliver to P.O. boxes, APO/FPO addresses, U.S. territories, or certain remote locations. If we cannot ship to the address provided, we will contact you and may cancel and refund the order.
Orders are generally processed within 1–2 business days, excluding weekends and U.S. holidays. Processing time is the period required to verify, prepare, and hand the order to the fulfillment or shipping provider; it is separate from transit time.
Orders may require additional processing time during high-volume periods, promotions, severe weather, fraud review, inventory interruptions, or other unusual circumstances.
After processing, estimated delivery is 7–15 business days. This timeframe is an estimate and is not guaranteed. Weekends and U.S. holidays do not count as business days.
Delivery may be delayed by carrier disruptions, weather, peak-season volume, address problems, access restrictions, or other circumstances outside our reasonable control.
When tracking becomes available, it will be sent to the email address provided at checkout. Tracking information may take several business days to update after the order is processed or transferred between shipping partners.
Some orders may arrive in more than one package. If an order is split, each package may have separate tracking information and delivery dates.
Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers. Email customersupport@pennyanddexter.com within 24 hours after ordering if an address correction is needed.
We cannot guarantee changes after fulfillment begins. Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.
Cancellation requests must be submitted within 24 hours after the order is placed. We will make reasonable efforts to stop fulfillment, but cancellation is not guaranteed once processing or shipment has begun.
If tracking has not updated for an extended period or the estimated delivery window has passed, email customersupport@pennyanddexter.com with your order number. We may ask you to allow a short carrier-investigation period before issuing a replacement or other resolution.
If a package arrives visibly damaged, photograph the shipping box, label, internal packaging, product, and damaged areas before discarding anything. Contact us promptly so we can evaluate the claim.
If tracking shows “delivered” but the package is missing, first check around the delivery location, with household members, neighbors, building staff, and the carrier. Then contact the carrier and email us. We will assist with the investigation, but we cannot guarantee reimbursement for every package confirmed as correctly delivered.
Penny & Dexter
Email: customersupport@pennyanddexter.com
Mailing address: 1345 N Jefferson St Milwaukee, WI 53202 #135
This Privacy Policy explains how Penny & Dexter (“Penny & Dexter,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit pennyanddexter.com, make a purchase, communicate with us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with us, we may collect:
We collect information:
We may use personal information to:
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, keep carts functioning, analyze traffic, prevent fraud, and support advertising.
Your browser may allow you to block or delete cookies. Blocking certain cookies may prevent parts of the website or checkout from working properly. Where required, we will provide consent or preference controls for nonessential cookies.
We may disclose personal information to:
We do not authorize service providers to use personal information for purposes unrelated to the services they perform for us.
Some privacy laws define certain advertising-related disclosures of personal information as “selling,” “sharing,” or use for “targeted advertising,” even when no money is exchanged. Depending on where you live and how our website is configured, you may have the right to opt out of these activities.
Residents of states with applicable comprehensive privacy laws may also have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to appeal a denied privacy request. These rights are subject to exceptions and identity verification.
To make a privacy request or opt-out inquiry, email customersupport@pennyanddexter.com with the subject line Privacy Request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
If our website displays a cookie-preference or privacy-choice link, you may also use that tool. Where legally required and technically supported, we will process recognized browser-based opt-out preference signals.
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. You may continue to receive non-promotional communications concerning orders, returns, security, or your account.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary depending on the type of information and applicable requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
Our website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and Penny & Dexter is not responsible for those practices.
Our service providers may process information in locations outside your state. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws.
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised “Last updated” date.
For questions or privacy requests, contact:
Penny & Dexter
Email: customersupport@pennyanddexter.com
Mailing address:1345 N Jefferson St Milwaukee, WI 53202 #135
